Cookie Policy
How we use cookies to improve your experience
1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and enable certain features of our service.
2. Types of Cookies We Use
2.1 Essential Cookies (No Consent Required)
These cookies are necessary for the website to function properly:
| Cookie Name | Purpose | Duration |
|---|---|---|
| sessionid | User authentication and session management | Session (until logout) |
| csrftoken | Security protection against cross-site request forgery | 1 year |
| cookie_consent | Remember your cookie preferences | 1 year |
2.2 Functional Cookies (Consent Required)
These cookies enhance functionality but are not essential:
| Cookie Name | Purpose | Duration |
|---|---|---|
| user_preferences | Remember language, theme, and display preferences | 30 days |
| location_consent | Remember location sharing preferences | 90 days |
2.3 Analytics Cookies (Consent Required)
These cookies help us understand how users interact with our service:
Analytics and Advertising Cookies
With your consent, we use cookies for analytics and advertising, including location-based ads. You can accept or reject these cookies at any time via the cookie banner or the “Privacy settings” link in the footer.
| Category | Purpose | Examples | Retention |
|---|---|---|---|
| Analytics | Measure site usage and performance (Google Analytics 4) | _ga (2 years), _ga_XXXX (2 years) | Up to 24 months |
| Advertising | Serve and measure hyper-local ads | _gcl_au (90 days), _fbp (3 months) | 90 days to 13 months |
Vendors: Google Analytics, Google Ads, and advertising partners. Data may be transferred outside the EEA under Standard Contractual Clauses. You can find more information in Google’s Data Processing Terms.
| Service | Purpose | Duration |
|---|---|---|
| Google Analytics | Website usage statistics and user behavior analysis | 2 years |
| Internal Analytics | Feature usage and performance monitoring | 6 months |
3. Local Storage and Similar Technologies
We also use HTML5 local storage and other similar technologies:
- Local Storage: Temporarily store user interface preferences
- Session Storage: Store temporary data during your session
- IndexedDB: Cache data for offline functionality
4. Third-Party Cookies
Our service may include content from third parties that set their own cookies:
4.1 Social Media Integration
- Social sharing buttons may set cookies from social media platforms
- These are controlled by the respective social media companies
4.2 Embedded Content
- Maps, videos, or other embedded content may set third-party cookies
- We have no control over these third-party cookies
5. Your Cookie Choices and Rights
5.1 Cookie Consent
When you first visit our website, we'll ask for your consent to use non-essential cookies. You can:
- Accept all cookies
- Accept only essential cookies
- Customize your preferences by cookie type
5.2 Managing Cookie Preferences
You can change your cookie preferences at any time by:
- Clicking "Cookie Settings" in the footer of our website
- Visiting your account privacy settings
- Using your browser settings to block or delete cookies
5.3 Browser Settings
Most web browsers allow you to:
- View and delete cookies
- Block all cookies or only third-party cookies
- Clear cookies when you close the browser
- Notify you when cookies are set
6. Impact of Disabling Cookies
If you disable cookies, some features may not work properly:
6.1 Essential Cookies Disabled
- You cannot log in or maintain your session
- Security features may not function
- Forms may not work correctly
6.2 Functional Cookies Disabled
- Your preferences won't be remembered
- You'll need to re-enter settings each visit
- Some features may be less convenient
6.3 Analytics Cookies Disabled
- We can't measure website performance
- User experience improvements may be slower
- No impact on core functionality
7. Mobile App Data Storage
Our mobile app may store similar information locally on your device:
- User preferences and settings
- Cached data for performance
- Authentication tokens
- Offline data storage
You can clear this data through your device settings or by uninstalling the app.
8. Data Protection and Security
- Cookies containing personal data are encrypted
- We use secure, httpOnly cookies where possible
- Cookie data is protected by the same security measures as other personal data
9. Children's Privacy
We do not knowingly collect cookie data from children under 16 without parental consent. Parents can request deletion of their child's cookie data.
10. International Transfers
Some third-party cookies may transfer data outside the EEA. We ensure adequate protection through:
- EU Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
- Participation in an approved framework (e.g., EU–US Data Privacy Framework), where applicable
We do not currently transfer your personal data outside the European Economic Area (EEA). If this changes in the future, we will update this Privacy Policy and ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place before any transfer occurs.
11. Updates to This Cookie Policy
We may update this Cookie Policy to reflect changes in:
- Our use of cookies and similar technologies
- Legal requirements and regulations
- Industry best practices
- Cookies containing personal data are encrypted
- We use secure, HttpOnly cookies where possible
- Cookie data is protected by the same security measures as other personal data
- Access: Know what cookie data we have about you
- Rectification: Correct inaccurate cookie preferences
- Erasure: Delete your cookie data
- Object: Opt out of non-essential cookies
- Withdraw consent: Change your cookie preferences at any time
Email: privacy@vicinex.com
Subject line: Cookie Policy Inquiry
Response time: Within 30 days
13. Your Rights Under GDPR
Regarding cookie data, you have the right to:
Manage Your Cookie Preferences